Frequently Asked Questions
Find quick answers to the most frequently asked questions about orders, shipping and returns.
Contact us
Do you have questions or need support? Click the button below to chat directly with our customer service team. Refunds will be processed within 3-5 business days of receiving your return.
CONTACT
General questions
Mavera is an online store that offers high-quality products and places particular emphasis on excellent customer service and a seamless shopping experience.
No, you can also order as a guest. However, an account allows you to track orders, save favorites, and complete the checkout process faster.
You can contact us by email at support@mavera24.de
Shipping information
We currently ship to [list of countries]. Please see our shipping policy for further details.
Shipping time depends on the location and the selected shipping method. Standard shipping typically takes [X] business days.
Shipping costs depend on the destination and order size. The exact costs are displayed during checkout.
Yes, once your order has been shipped, you will receive a tracking number via email.
Payment information
We accept major credit and debit cards, PayPal, Klarna and other secure payment methods.
Yes, we use encrypted payment gateways to protect your data.
Yes, we offer installment payments via Klarna (where available).
Orders & Returns
Please contact us as soon as possible. Once an order has been processed, changes may no longer be possible.
You may return products within [X] days of receipt, provided they are unused and in their original packaging.
Visit our returns page or contact our support team for instructions.
Refunds are usually processed within [X] business days of receipt of the returned goods.
